Kliendikogemus ja rahulolu
The customers of Ekspress Group’s media segment are advertising buyers and end consumers of content – almost half of the people living in the Group’s home markets. The satisfaction of more these people numbering more than 3 million depends on the quality of the content, smooth services and good servicing that we provide, primarily through more innovative digital solutions.
We strive at being readily available to our customers in those channels where they want it and need it. In addition to private customers, the development of digital solutions also impacts advertising customers and enables us to offer more useful and integrated solutions via new channels, evolving technology and diverse content delivery forms.
In shaping the customer experience and increasing satisfaction we have consciously proceeded from the fact that with the diversification of new information consumption channels, the role of a uniform customer journey is diminishing and instead, there is an increasing need to reach new solutions in the changing environment.
We see an opportunity to set ourselves apart from other media publications through our customer communication and creation of convenient solutions for customers.
We are constantly looking for new opportunities to seamlessly provide services to our customers through development of the customer journey, service channels and processes.